Privacy Policy

Privacy Policy Rize Residential

At Rize Residential, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and postal address.

  • Identification Information: Copies of ID documents provided for verification purposes.

  • Property Information: Details about property preferences, property ownership, and transaction history.

  • Financial Information: Payment details when required for transactions or deposits.

  • Technical Information: IP address, browser type, and interactions with our website.

  • Other Information: Any additional details you provide when communicating with us.

How We Collect Your Information

We collect personal information through:

  • Direct interactions (e.g., forms, phone calls, emails, or property appraisals)

  • Our website (via cookies and analytics tools)

  • Third-party sources (e.g., real estate portals, public records, or marketing partners)

  • Open home inspections or event registrations

How We Use Your Information

We use personal information to:

  • Verify your identity (using ID documents when required)

  • Provide real estate services, property listings, and market insights

  • Communicate with you about properties, transactions, and inquiries

  • Process transactions and facilitate property sales or rentals

  • Improve our website, services, and marketing strategies

  • Comply with legal obligations and industry regulations

Identification Verification & Data Retention

If we request a copy of your identification for verification purposes:

  • It will only be used to confirm your identity.

  • Once verification is complete, your ID will be permanently deleted from our records.

  • We do not retain, store, or use your ID for any other purpose.

Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers (e.g., IT support, marketing agencies, payment processors)

  • Business partners (e.g., mortgage brokers, conveyancers, property inspectors)

  • Government authorities where required by law

  • Prospective buyers or sellers as part of real estate transactions (with your consent)

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required under the Privacy Act 1988. However, no method of online transmission or storage is completely secure.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies, but some features may not work properly.

Access & Correction of Personal Information

In accordance with the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to seek correction if it is inaccurate, out-of-date, incomplete, or misleading.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Complaints & Contact Information

If you have concerns about how we handle your personal information, or believe we may have breached the Australian Privacy Principles, you can contact us:

Rize Residential
0421 447 582
denis@rizeresidential.com.au

We will respond to privacy-related inquiries in line with applicable laws.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be published on this page with the revised date. By using our website and services, you agree to the terms outlined in this Privacy Policy.